Shipping and Delivery

How do you ship packages?

How long does shipping take?

Do you provide tracking information?

Payment Methods

Payment methods include PayPal and Credit cards.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

1. After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
2. You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
3. You can use the PayPal as you want according to the on-screen instructions.

Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.

The reasons why we suggest you use PayPal:

• Payment is traceable. By using your PayPal account, you can trace the status of your payment.
• When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account).
• When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

Refunds and Cancellation

Order cancellation

Refunds

Refunds are not available under the following circumstances:

How do I request a return, exchange, or refund?

1. In the event of a return, exchange, or refund request contact us via email at support@threadsoutlet.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the  address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for damaged or incorrect product we require a tracking number for the item returned to be provided.